💎 Frequently Asked Questions (FAQs)
1. What makes moissanite different from diamonds?
Moissanite is a lab-created gemstone that delivers incredible brilliance and fire often outshining diamonds! It’s nearly as hard as a diamond, making it perfect for everyday wear, but it’s a much more affordable and ethical alternative.
2. Is your jewelry real silver?
Yes! All of our pieces are crafted from genuine 925 sterling silver and finished with high-quality plating such as 18K gold or platinum to give your jewelry long-lasting shine and durability.
3. Will my moissanite jewelry come with a certificate?
Absolutely. Any moissanite over 0.3 carats comes with a certificate verifying its authenticity and quality.
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders with no minimum required. You’ll receive tracking info once your order ships.
5. How long will shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5-10 business days, depending on your location. We’ll keep you updated every step of the way!
6. What is your return policy?
We want you to love your jewelry! If for any reason you’re not satisfied, we offer a 30-day return window. Just reach out to our support team, and we’ll guide you through the process.
7. Is Shine Diamond a legit store?
Yes we’re a proudly woman-owned business out of Tennessee committed to providing high-quality, affordable luxury. We Proudly use SHOPIFY so We have the BEST secure checkout, reliable shipping, and we stand behind every product with our satisfaction guarantee.
8. Can I shower or swim with my jewelry?
To protect the shine and plating, we recommend removing your jewelry before swimming, showering, or using harsh chemicals. With a little care, your pieces will stay stunning for years.
